Installation fails under Virtual Box

Questions about SolydX and SolydK installation.
timcesq
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Joined: 17 May 2020 13:41

Installation fails under Virtual Box

Postby timcesq » 17 May 2020 14:08

Hi!

The installer fails ynder Virtual Box.

The attachment show the message I get when I try to install the newest official KDE version downloadable from the site (10, IIRC).
Attachments
slolydx_installation.png
solydx kde installer failed under Virtual Box
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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 17 May 2020 16:17

Thank you for reporting this issue.

I assume you downloaded the 201909 ISO from our site.

I am unable to reproduce this error but to help you with this I need more information on what you did before you got this error.
  1. Did you verify your download?
  2. Did the live installer start without errors?
  3. Did you have an internet connection when the Live Installer started?
  4. What language did you select in the Live Installer?
Please, be as detailed as possible.


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 17 May 2020 18:41

Hey!

So, here are the exact steps I do:

1. After booting from ISO, I choose "Start SolydK 10 64-bit 201909" first option.
2. The system starts without any problems and at first glance, after clicking here and there everything seems to be working fine. I haven't done any extensive testing though.
3. Anyway, right after the system starts, I change the display resolution to 1024x768 using the Application menu -> Settings -> System Settings -> Display and monitor -> Displays, because the default 800x600 is way too small (not an issue with Solyd, per se, just commenting).
4. After changing the screen size, I close the System Settings and then double-click the "Install" icon on the desktop.
5. "Solydk 10 64-bit Installer" popup appears. After 2-3 seconds, the "unexpected error" windows appears BEHIND the popup. I actually have to capture multiple screenshots with the 'error' window in multiple places and then stitch the final image to show it here. Right-clicking the title bar and selecting "keep above other" doesn't help - the window is still behind the popup.

I can reproduce it every single time.



As for your other questions:
1. I haven't verified the download before, but I did now and it has the correct SHA256 checksum.
2. The installer starts and then immediately breaks with the above-described error window.
3. Yes, I do have a working Internet connection. Just for a test, I have just installed kubuntu 1 hour ago, without any issues.
4. I'm unable to choose anything. The error window appears 2-3 seconds after the installer logo popup.

I'm attaching my Virtual Box configuration.
Attachments
solydk_conf.png
Virtual Box configuration
solydk_conf.png (21.02 KiB) Viewed 644 times

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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 18 May 2020 09:12

For that particular piece of code several commands are executed:

Code: Select all

isoquery --iso 3166-1 | cut -f1,4-
isoquery --iso 639-3
awk -F'[@ \.]' '/UTF-8/{ print $1 }' /usr/share/i18n/SUPPORTED | uniq
Could you run these commands in a live session and post back the output of each command here?

Also, if you run the live installer, a log file is written: /var/log/live-installer-3.log
Does that hold any clues to what goes wrong?


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 20 May 2020 00:40

Just for a test, I have switched the virtualbox's 'VBoxSVGA' to 'VMSVGA' and that didn't help. Surprisingly it sometimes helps with various distros (Manjaro, for example). Unfortunately it didn't help this time.


Below are the results from the 3 commands you asked me to execute. Please note that the output from the second command is limited to only the last 1000 lines (Konsole won't let me change the scrollback).

I'm also attaching the contents of the 'live-installer-3.log' file:

20-05-2020 00:31:44 installer.Setup DEBUG --------------------->>> Setup information init <<<---------------------
20-05-2020 00:31:44 installer.Setup DEBUG Live Setup
20-05-2020 00:31:44 installer.Setup DEBUG Logged user: solydxk
20-05-2020 00:31:44 installer.Setup DEBUG Target directory: /target
20-05-2020 00:31:44 installer.Setup DEBUG Debian frontend: DEBIAN_FRONTEND=noninteractive
20-05-2020 00:31:44 installer.Setup DEBUG apt options: --assume-yes --quiet --allow-downgrades --allow-remove-essential --allow-change-held-packages -o Dpkg::Options::=--force-confmiss -o Dpkg::Options::=--force-confnew
20-05-2020 00:31:44 installer.Setup DEBUG -------------------------------------------------------------------------
Attachments
c3.txt
output from command 1
(2.29 KiB) Downloaded 10 times
c2.txt
output from command 2
(50.96 KiB) Downloaded 9 times
c1.txt
output from command 3
(5.24 KiB) Downloaded 10 times

timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 20 May 2020 00:46

Also, this forum software may have a bug: I'm unable to attach any more attachment to my previous post when I edit it. When I click on "add file" it asks me for a file, but then when I choose one, absolutely nothing happens.

Another minor bug: When I change the timezone (still during the live session) to my own and de-select the UTC timezone in the clock's setting, the clock keeps showing my timezone's name, regardless of whether I select "show local time zone" or not.



Anyway, just wanted to ask if there is any way to at least move the installation popup, so it's not occluding the central part of the screen?
Attachments
sol_inst.png

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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 20 May 2020 11:41

All command output look fine. So, I suspect that things go wrong somewhere else, earlier in the process.

There is one last thing we could try. Could you open a terminal and run:

Code: Select all

live-installer -n
The "-n" tells the live installer to not show the splash screen.

Could you then post back the terminal output?
I hope that that shows more info and where things might go wrong instead.


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 21 May 2020 13:41

Hi!

Attached is the output from the terminal.
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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 21 May 2020 14:12

Let me think....did you change the locale of the live session (default is English, but you can change locale from the Grub menu)?

If so, to what language?


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 21 May 2020 21:44

Hey!

No, I don't think so. I start the VM with a fresh/empty drive and don't change anything manually before starting the installer. Even if the installer is the very first thing I click right after reboot, the same error window appears every time =(

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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 22 May 2020 07:48

I have updated the live installer. Although I still don't know exactly what causes the live installer to crash in your case, I have changed the code to catch this error.

Be sure to have an internet connection before you start the live installer. It will try to update itself before continuing.

Run in terminal:

Code: Select all

live-installer -n
Look for a line that begins with: "ERROR - Cannot parse selected row"

I am interested in the whole line.


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 22 May 2020 23:42

Now I'm getting the following error (see attached image).

Below is the output from Konsole:

Code: Select all

solydxk@solydxk:~$ live-installer -n
Listing '/usr/lib/live-installer-3/'...
Listing '/usr/lib/live-installer-3/localize'...
Listing '/usr/lib/live-installer-3/scripts'...

(apt_handler.py:2511): Gtk-WARNING **: 23:38:20.213: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2511): Gtk-WARNING **: 23:38:20.213: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2511): Gtk-WARNING **: 23:38:20.213: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
set background_image /usr/share/live-installer-3/images/splash-bgk.png
Run command: apt-get update
Reading package lists...
E: Could not get lock /var/lib/apt/lists/lock - op...
E: Unable to lock directory /var/lib/apt/lists/
Run command: apt-get install  -y --allow-downgrades --allow-remove-essential --allow-change-held-packages live-installer-3*
Reading package lists...
Building dependency tree...
Reading state information...
The following packages will be upgraded:
live-installer-3 live-installer-3-slideshow
2 upgraded, 0 newly installed, 0 to remove and 299...
Need to get 1,474 kB of archives.
After this operation, 14.3 kB of additional disk s...
Get:1 https://repository.solydxk.com solydxk-10/ma...
Get:2 https://repository.solydxk.com solydxk-10/ma...
Fetched 1,474 kB in 1s (1,049 kB/s)
(R...ing database ... 5%
Preparing to unpack .../live-installer-3_2020.05.2...
Unpacking live-installer-3 (2020.05.22) over (2019...
dpkg: warning: unable to delete old directory '/et...
Preparing to unpack .../live-installer-3-slideshow...
Unpacking live-installer-3-slideshow (2020.05.22) ...
Setting up live-installer-3 (2020.05.22) ...
> Live user solydxk password changed to: rrAleeITA...
Setting up live-installer-3-slideshow (2020.05.22)...
Processing triggers for mime-support (3.62) ...
Processing triggers for hicolor-icon-theme (0.17-2...
Processing triggers for desktop-file-utils (0.23-4...
Executing: cat /proc/cmdline
Executing: ps -ef | grep -v grep | grep 'python3' | grep 'gtk_interface.py' | awk '{print $2}'
Executing: logname
Executing: dpkg -S bin/mkfs. | grep -v cramfs | cut -d'.' -f 2 | sort
--------------------->>> Setup information init <<<---------------------
Live Setup
Logged user: solydxk
Target directory: /target
Debian frontend: DEBIAN_FRONTEND=noninteractive
apt options: --assume-yes --quiet --allow-downgrades --allow-remove-essential --allow-change-held-packages -o Dpkg::Options::=--force-confmiss -o Dpkg::Options::=--force-confnew
-------------------------------------------------------------------------

(main.py:2643): Gtk-WARNING **: 23:38:35.822: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2643): Gtk-WARNING **: 23:38:35.822: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2643): Gtk-WARNING **: 23:38:35.822: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
Executing: cat /etc/timezone
Executing: isoquery --iso 3166-1 | cut -f1,4-
Executing: isoquery --iso 639-3
Executing: awk -F'[@ \.]' '/UTF-8/{ print $1 }' /usr/share/i18n/SUPPORTED | uniq
awk: warning: escape sequence `\.' treated as plain `.'
Error adding locale 'ber_DZ'
Error adding locale 'ber_MA'
Executing: convert /usr/share/pixmaps/faces/user-generic.png -resize x96 /tmp/live-installer-3-face.png
Executing: awk '/^[^#]/{ print $1,$2,$3 }' /usr/share/zoneinfo/zone.tab | sort -k3
Executing: setxkbmap -query | awk -F"(,|[ ]+)" '/^(model:|layout:)/ {print $2}'
ERROR - Cannot parse selected row: (<Gtk.ListStore object at 0x7f7faea6f438 (GtkListStore at 0xff9230)>, []).
Traceback (most recent call last):
  File "/usr/lib/live-installer-3/main.py", line 93, in <module>
    InstallerWindow(fullscreen=fs, nosplash=ns, nopartitioncheck=nc)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 282, in __init__
    self.activate_page(0)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 682, in activate_page
    help_text = _(self.wizard_pages[index].help_text)
NameError: name '_' is not defined
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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 24 May 2020 13:45

I am at a loss. I cannot reproduce any of these errors.

I am afraid I cannot help you any further.
My apologies for the inconvenience.


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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 24 May 2020 14:22

I couldn't help and tried something different. A last resort.

Again, the package has been updated. So, if you could try for the last time...


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 25 May 2020 09:50

I'm sorry to hear that =(


Is there any way you could maybe add some more debugging information, so I could run it and report it?

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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 25 May 2020 10:25

Did you notice my last message?
I have updated the package with an idea I had. I cannot say if it will work or not as I cannot reproduce the issue.


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 25 May 2020 19:44

The output is pretty much the same, but not identical. The are some subtle differences.


Please don't give up! :-)

Code: Select all

solydxk@solydxk:~$ live-installer -n
Listing '/usr/lib/live-installer-3/'...
Listing '/usr/lib/live-installer-3/localize'...
Listing '/usr/lib/live-installer-3/scripts'...

(apt_handler.py:2164): Gtk-WARNING **: 19:38:10.533: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2164): Gtk-WARNING **: 19:38:10.534: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2164): Gtk-WARNING **: 19:38:10.534: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
set background_image /usr/share/live-installer-3/images/splash-bgk.png
Run command: apt-get update
Hit:1 http://security.debian.org buster/updates In...
Hit:2 http://deb.debian.org/debian buster InReleas...
Hit:3 http://deb.debian.org/debian buster-updates ...
Hit:4 https://repository.solydxk.com solydxk-10 In...
Reading package lists...
Run command: apt-get install  -y --allow-downgrades --allow-remove-essential --allow-change-held-packages live-installer-3*
Reading package lists...
Building dependency tree...
Reading state information...
The following packages will be upgraded:
live-installer-3 live-installer-3-slideshow
2 upgraded, 0 newly installed, 0 to remove and 299...
Need to get 1,474 kB of archives.
After this operation, 14.3 kB of additional disk s...
Get:1 https://repository.solydxk.com solydxk-10/ma...
Get:2 https://repository.solydxk.com solydxk-10/ma...
Fetched 1,474 kB in 1s (1,050 kB/s)
(R...ing database ... 5%
Preparing to unpack .../live-installer-3_2020.05.2...
Unpacking live-installer-3 (2020.05.24) over (2019...
dpkg: warning: unable to delete old directory '/et...
Preparing to unpack .../live-installer-3-slideshow...
Unpacking live-installer-3-slideshow (2020.05.24) ...
Setting up live-installer-3 (2020.05.24) ...
> Live user solydxk password changed to: 23pXRUarE...
Setting up live-installer-3-slideshow (2020.05.24)...
Processing triggers for mime-support (3.62) ...
Processing triggers for hicolor-icon-theme (0.17-2...
Processing triggers for desktop-file-utils (0.23-4...
Executing: cat /proc/cmdline
Executing: ps -ef | grep -v grep | grep 'python3' | grep 'gtk_interface.py' | awk '{print $2}'
Executing: logname
Executing: dpkg -S bin/mkfs. | grep -v cramfs | cut -d'.' -f 2 | sort
--------------------->>> Setup information init <<<---------------------
Live Setup
Logged user: solydxk
Target directory: /target
Debian frontend: DEBIAN_FRONTEND=noninteractive
apt options: --assume-yes --quiet --allow-downgrades --allow-remove-essential --allow-change-held-packages -o Dpkg::Options::=--force-confmiss -o Dpkg::Options::=--force-confnew
-------------------------------------------------------------------------

(main.py:2625): Gtk-WARNING **: 19:38:35.679: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2625): Gtk-WARNING **: 19:38:35.679: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2625): Gtk-WARNING **: 19:38:35.679: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
Executing: cat /etc/timezone
Executing: isoquery --iso 3166-1 | cut -f1,4-
Executing: isoquery --iso 639-3
Executing: awk -F'[@ \.]' '/UTF-8/{ print $1 }' /usr/share/i18n/SUPPORTED | uniq
awk: warning: escape sequence `\.' treated as plain `.'
Error adding locale 'ber_DZ'
Error adding locale 'ber_MA'
Executing: convert /usr/share/pixmaps/faces/user-generic.png -resize x96 /tmp/live-installer-3-face.png
Executing: awk '/^[^#]/{ print $1,$2,$3 }' /usr/share/zoneinfo/zone.tab | sort -k3
Executing: setxkbmap -query | awk -F"(,|[ ]+)" '/^(model:|layout:)/ {print $2}'
ERROR - Cannot parse selected row: (<Gtk.ListStore object at 0x7f666eae7d80 (GtkListStore at 0x1b4d230)>, []).
Traceback (most recent call last):
  File "/usr/lib/live-installer-3/main.py", line 93, in <module>
    InstallerWindow(fullscreen=fs, nosplash=ns, nopartitioncheck=nc)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 281, in __init__
    self.activate_page(0)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 682, in activate_page
    help_text = _(self.wizard_pages[index].help_text)
NameError: name '_' is not defined


Attachments
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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 26 May 2020 14:50

Alright, another try (it is very hard to debug when you're not able to recreate the issue)!

Could you try again?
Even if it now functions, please post back the terminal output so that I can see what is happening.


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timcesq
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Re: Installation fails under Virtual Box

Postby timcesq » 01 Jun 2020 09:49

Hi!
Sorry for my late reply. Real-life getting in the way! ;-)

Anyway, below is the error I'm getting now.

Code: Select all

solydxk@solydxk:~$ live-installer -n
Listing '/usr/lib/live-installer-3/'...
Listing '/usr/lib/live-installer-3/localize'...
Listing '/usr/lib/live-installer-3/scripts'...

(apt_handler.py:2158): Gtk-WARNING **: 09:46:31.046: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2158): Gtk-WARNING **: 09:46:31.046: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(apt_handler.py:2158): Gtk-WARNING **: 09:46:31.046: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
set background_image /usr/share/live-installer-3/images/splash-bgk.png
Run command: apt-get update
Hit:1 http://deb.debian.org/debian buster InReleas...
Hit:2 http://security.debian.org buster/updates In...
Hit:3 http://deb.debian.org/debian buster-updates ...
Hit:4 https://repository.solydxk.com solydxk-10 In...
Reading package lists...
Run command: apt-get install  -y --allow-downgrades --allow-remove-essential --allow-change-held-packages live-installer-3*
Reading package lists...
Building dependency tree...
Reading state information...
The following packages will be upgraded:
live-installer-3 live-installer-3-slideshow
2 upgraded, 0 newly installed, 0 to remove and 299...
Need to get 1,474 kB of archives.
After this operation, 15.4 kB of additional disk s...
Get:1 https://repository.solydxk.com solydxk-10/ma...
Get:2 https://repository.solydxk.com solydxk-10/ma...
Fetched 1,474 kB in 2s (960 kB/s)
(R...ing database ... 5%
Preparing to unpack .../live-installer-3_2020.05.2...
Unpacking live-installer-3 (2020.05.26) over (2019...
dpkg: warning: unable to delete old directory '/et...
Preparing to unpack .../live-installer-3-slideshow...
Unpacking live-installer-3-slideshow (2020.05.26) ...
Setting up live-installer-3 (2020.05.26) ...
> Live user solydxk password changed to: Wj0GfE4XX...
Setting up live-installer-3-slideshow (2020.05.26)...
Processing triggers for mime-support (3.62) ...
Processing triggers for hicolor-icon-theme (0.17-2...
Processing triggers for desktop-file-utils (0.23-4...
Executing: cat /proc/cmdline
Executing: ps -ef | grep -v grep | grep 'python3' | grep 'gtk_interface.py' | awk '{print $2}'
Executing: logname
Executing: dpkg -S bin/mkfs. | grep -v cramfs | cut -d'.' -f 2 | sort
--------------------->>> Setup information init <<<---------------------
Live Setup
Logged user: solydxk
Target directory: /target
Debian frontend: DEBIAN_FRONTEND=noninteractive
apt options: --assume-yes --quiet --allow-downgrades --allow-remove-essential --allow-change-held-packages -o Dpkg::Options::=--force-confmiss -o Dpkg::Options::=--force-confnew
-------------------------------------------------------------------------

(main.py:2620): Gtk-WARNING **: 09:46:51.853: Theme parsing error: gtk.css:127:35: The style property GtkButton:child-displacement-x is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2620): Gtk-WARNING **: 09:46:51.853: Theme parsing error: gtk.css:128:35: The style property GtkButton:child-displacement-y is deprecated and shouldn't be used anymore. It will be removed in a future version

(main.py:2620): Gtk-WARNING **: 09:46:51.853: Theme parsing error: gtk.css:132:46: The style property GtkScrolledWindow:scrollbars-within-bevel is deprecated and shouldn't be used anymore. It will be removed in a future version
Executing: cat /etc/timezone
Executing: isoquery --iso 3166-1 | cut -f1,4-
Executing: isoquery --iso 639-3
Executing: awk -F'[@ \.]' '/UTF-8/{ print $1 }' /usr/share/i18n/SUPPORTED | uniq
awk: warning: escape sequence `\.' treated as plain `.'
Error adding locale 'ber_DZ'
Error adding locale 'ber_MA'
Executing: convert /usr/share/pixmaps/faces/user-generic.png -resize x96 /tmp/live-installer-3-face.png
Executing: awk '/^[^#]/{ print $1,$2,$3 }' /usr/share/zoneinfo/zone.tab | sort -k3
Executing: setxkbmap -query | awk -F"(,|[ ]+)" '/^(model:|layout:)/ {print $2}'
ERROR - Cannot parse selected row: (<Gtk.ListStore object at 0x7fa443541048 (GtkListStore at 0x2db7230)>, []).
Traceback (most recent call last):
  File "/usr/lib/live-installer-3/main.py", line 93, in <module>
    InstallerWindow(fullscreen=fs, nosplash=ns, nopartitioncheck=nc)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 282, in __init__
    self.activate_page(0)
  File "/usr/lib/live-installer-3/gtk_interface.py", line 684, in activate_page
    help_text = _(self.wizard_pages[index].help_text)
NameError: name '_' is not defined
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Arjen Balfoort
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Re: Installation fails under Virtual Box

Postby Arjen Balfoort » 01 Jun 2020 14:08

Thanks for your help and patience, but now I am fresh out of ideas.


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